The Care Protect system integrates analogue and IP CCTV cameras into a secure cloud based IP surveillance system. No additional infrastructure is required from the customer and all install work is undertaken by Care Protect’s team of installers or approved sub contractors.
A new infrastructure to facilitate this will be served by CAT6 cabling and network switches delivering POE (Power Over Ethernet) to the new camera system. Care Protect’s system is completely independent and segregated from the customers internal network and served by a dedicated internet connection to ensure that uninterrupted bandwidth to access our cloud at all times.
New camera models now support our app which has been developed alongside leading camera manufacturers. This installs directly onto the camera and provide secure access to our cloud via SSL (Secure Socket Layer) and TLS (Transport Layer Security). All cameras are protected with a strong password and the Care Protect app runs in sandbox mode outside of the cameras operating system.
Legacy camera model are served by a Network Adapter. This connects the cameras to the Care Protect cloud via a TLS protected connection, which establishes a secure tunnel protected by AES 256- bit encryption.
Cameras running the Care Protect app or connected to a network adapter require internet access. If this is interrupted due to an outage recording still takes place to the cameras memory or an SD card installed into the VNA. This can provide many weeks worth of recordings until connectivity is restored.
Once data has reached the servers it is stored using the AES-256 standard – the same standard used by Banks to secure customer data. Our data is hosted within the EU by AWS (Amazon Web Services) who are fully GDPR compliant and the worlds leading cloud hosting provider offering a robust and redundant solution with almost 100% uptime. We also fully comply with NHS England’s Digital guidelines for storing personal data.
Data can be retained for upto 90 days (or an unlimited duration at special request) depending on the customers requirements on our cloud monitoring system, although the standard is 30 days. If Care Protect witness an incident and make the client aware of it we extract the data from our cloud monitoring system and store it securely on the Microsoft Office 365 platform, again the data is hosted within the EU and Microsoft are fully GDPR and NHSE compliant.
By default the system is set to only record when motion is detected, minimising bandwidth whilst not compromising quality. By default we record at 720p which provides excellent quality along with fast uploads to our cloud so that the footage is available for review quickly. Sites with high bandwidth can be set to record at 1080p with current app development enabling us to offer this as standard even on low bandwidth sites due to enhancement in compression protocols within the h265 standard.
For high risk cameras we will stream them via a secure Virtual Private Network (VPN), Multi-Protocol Label Switching (MPLS) or Software Defined WAN (SDWAN)to our surveillance hub in Belfast. This enables us to react within seconds to an incident and alert the care facility to prevent patient harm.