Data can be retained for up to 90 days (or an unlimited duration at special request) depending on the customers preferences, although the average is generally 30 days. If a Care Protect monitor witnesses an incident, we extract the relevant data from our cloud monitoring system and store it securely on our Microsoft Office 365 platform until such times as the incident has been fully resolved. That data is also hosted within the EU and Microsoft are fully GDPR and NHSE compliant.
On occasions the system is set to only record when motion is detected, thus minimising bandwidth whilst not compromising quality. By default we record at 720p which provides excellent image quality and with fast cloud upload ensures footage is available for monitor assessment within seconds of a triggered incident occurring. Sites with higher bandwidth can record at 1080p, as current app development enables us to offer this option due to enhancement in compression protocols within the h265 standard.
For high risk cameras, we will stream them via a secure Virtual Private Network (VPN), Multi-Protocol Label Switching (MPLS) or Software Defined WAN (SDWAN) to our surveillance hub in Belfast. This ensures our monitors react immediately to an incident by alerting the care facility to perhaps prevent anticipated patient harm.