Concerns continue about care quality and safety of vulnerable adults and children in residential health & social care settings, or even in their own homes. Newspapers and TV programmes, sometimes using secret hidden camera filming, have repeatedly exposed poor and malpractice in many establishments over many years – something which has reduced public trust in such establishments.

These concerns have led to much dialogue about the official use of cameras to film and so safeguard people and indeed several pieces of research quoted in the media within the last couple of years have regularly shown the majority of those polled support the introduction of such systems.

Care Protect has been created to help address this need and improve standards of care quality and safety specifically in health & social care settings. By filming that utilises camera images and audio and the latest secure cloud technology, and combining this with monitoring by our team who have indepth front line expert understanding of, and experience in, health & social care – it means that by this greater transparency, the wellbeing of adults and children is improved and they are better safeguarded and protected. In all cases, this only takes place with the prior consent of residents and relatives/next of kin.


previous arrow
next arrow



Years of front line experience plus relevant health & social care qualifications and clearances, such as DBS checks and Security Industry Authority (SIA) licensing, means that the Care Protect independent monitors have a high level of knowledge and expertise to assist and advise those with responsibility for safeguarding, quality and clinical governance, by undertaking the ongoing monitoring of film images and audio footage. This can apply to those in residential care homes, public and private hospitals and clinics, nurseries, other care settings, or even within their own home.

The independence of the Care Protect monitors is crucial as if they don’t have confirmation that an issue or concern they have identified is being addressed, they will escalate their concerns to appropriate national and local governing bodies – so ensuring the matter is not suppressed nor is hidden, and therefore meaning this independent policing system helps to give reassurance and raise standards of care quality and safety by greater transparency.

Obviously one concern which can be created when cameras or CCTV is mentioned is that of privacy. The company and its advisers in developing this concept have taken account of the various legislation surrounding data protection and filming. This includes the Data Protection Act 1998, the Surveillance Camera Code of Practise pursuant to the Protection of Freedoms Act 2012, issued by the Home Office, and the CQC’s February 2015 guidelines.

Carol Smillie, the TV presenter, has given her backing to this concept and development (click here for our company video featuring Carol Smillie).

For further details, including comments and views from the experts within Care Protect, please contact us.