As part of quality standards, auditing and safeguarding protocols, introducing the support of the Care Protect system ensures a care service has a high degree of transparency. That third party professional independent review not only provides greater levels of reassurance for all stakeholders, but also ensures high quality care delivery and excellent safety standards.
By recording actual footage that in turn provides camera images and audio files via the latest secure cloud services, our expert monitors – who as a team have vast health & social care experience – review such to ensure greater transparency, that the wellbeing of adults and children is paramount and that they are appropriately safeguarded and protected. In all cases, private room review only takes place with the prior written consent of residents and relatives/next of kin.
Years of relevant health & social care experience together with all necessary DBS checks and Security Industry Authority (SIA) licensing, means that the Care Protect independent monitors are very well qualified. Collectively, they offer a high level of sector knowledge and expertise essential to assist and advise those with responsibility for safeguarding, delivering quality care and maintaining clinical governance. Their daily review and ongoing monitoring of film images and audio footage ensures care practices are consistently maintained at a high level. The monitors expertise is applicable for residential care homes, public and private mental health hospitals and clinics, children’s nurseries and numerous other care settings where vulnerable people reside.
The independence of the Care Protect monitors is crucial. If they don’t have confirmation that an issue or concern they have identified is being addressed, they will escalate their concerns to the appropriate national and local governing bodies – so ensuring the matter is not suppressed nor hidden. This independent policing system provides reassurance and raises standards of care quality and safety by ensuring greater transparency.
One concern often raised when cameras or CCTV is mentioned is that of privacy. The company and its advisers in developing this concept have taken account of the various legislation surrounding data protection and filming. System functionality respects both the principles of privacy and consent.
The cameras selected and the filming undertaken by Care Protect uses the most technically advanced secure analytic services available. Cameras are deliberately visually unobtrusive. The installation and ongoing maintenance of this equipment is straightforward and the necessary technical expertise, support and training is managed by the Care Protect team.
The cameras analytics provide for sound and motion detection, infrared capability and reviewer live login. Once commissioned, immediate alerts can be raised if an incident emerges or if there is a connectivity or maintenance issue. They also include privacy settings, to block any requested viewing zones that cameras would normally show.
Care Protect offers three levels of support package – Gold, Silver and Bronze – providing a range of various services should care providers wish to increase levels of scrutiny. Each has core monitoring and reporting processes, including proactive advice, practice recommendations and training around quality care delivery, whilst the Gold Package has additional technical and professional features designed to include ‘live’ and ‘alert’ functionality.
To discuss your requirements and find out more, please contact us.